The support that you will get from your cloud website hosting supplier is really important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical trouble with an existing account. Timely and accurate info regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a sign that you're ordering from an actual web hosting provider not from some reseller. When you buy a hosting account through a company that does not own its servers and it cannot access them right away, it's likely that you will wait for a day or two so as to receive a reply to any question, therefore your websites may stay offline for quite some time. Alternatively, a provider which offers numerous means of communication and has a technical support staff available all the time can assist you right away and help you decrease or completely avoid any downtime and possible losses.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all our cloud website hosting
plans are round-the-clock, so you can forget all about waiting for several days so as to receive assistance. In case you are not our client yet, you can call us, chat with a consultant or send an email. If you currently have an account, you are able to open a support ticket on top of the other three options for contact. You can select the most appropriate way to contact us depending on where you are or what device you are using. We are able to assist you for more or less any webhosting-related query that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even then the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
You will be able to test our support services even before you buy a semi-dedicated server
account from us since we have phone and live chat support for billing, pre-sales and common queries. Our representatives can help you find the ideal plan or give you info about our servers, to verify whether the system requirements for your websites are met. If you're an active client, you also have the option to get in touch with us through electronic mail or via our ticketing system, that is accessible through the Hepsia hosting Control Panel. We guarantee that when you employ these two ways of communication, you'll receive a reply within no more than one hour and that’s 24/7, including weekends and public holidays. In case you've employed the website hosting services of other suppliers, even large ones, you will be able to compare the reply time considering that it usually takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
When you use our Linux VPS servers
, you'll never have to wait for more than 1 hour so as to receive support for any type of issue that you could have with the server or the software that comes pre-installed with it. We warrant this short answer time for all of the support tickets which you open through your billing Control Panel or e-mail messages that you send to our tech support crew. In addition, we have local phone numbers in a number of countries around the world and a live chat service where we can easily assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the numerous ways of communication, so no matter what your question or issue is, there is always somebody to assist you quickly. When you need assistance with third-party software, that you cannot set up or which gives you problems, you can take full advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
All the dedicated server
packages that we supply include 24/7 support via numerous methods of communication and with a 1-hour max response time warranty. When you want to find out more about the packages or you have some billing or general questions, you're able to call one of the local numbers we have around the globe or you could use our live chat support and consult with a live agent. For solely tech difficulties which need the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email, as all these channels are more appropriate to track a specific matter. The response time for them rarely is more than 30 minutes, therefore you can forget all about waiting for a whole day so as to receive assistance. Our support service is available for any kind of server-related matters, and the pre-installed software. In case you want assistance for third-party apps, you can consider adding the Managed Services upgrade that we provide with all the packages.