A ticketing system is the most widely used communication medium that hosting companies offer to their clients. It’s usually part of the billing account and is the most efficient way to solve a problem that requires a certain amount of time to examine or that needs to be escalated to a server admin. Thus, all comments provided by either side will be kept in one location in case somebody else needs to work on the given problem and the info in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts to execute some procedure or to touch base with the company’s tech support team. In case you’d like to administer a handful of domain names and each one is hosted in its very own account, you’ll have to use even more accounts simultaneously. In addition, it may take a substantial amount of time for the provider to process your ticket.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket while you are browsing through your files or updating different settings. The ticketing system is being monitored 24/7 by our customer support staff members and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to obtain assistance. In contrast to certain web hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for information relating to any technical or billing problem. On top of that, you can see a number of help articles, which will help you solve the most commonly faced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated servers, which suggests that you will not require another platform to get in touch with our customer care staff – you can do that on the spot in case you bump into a predicament. Posting a new ticket requires a couple of clicks of the mouse and finding an older one is just as simple. With our smart search functionality, you can swiftly find any ticket that you have submitted in the past. You can post a ticket whenever you want as our customer service staff representatives are at your service 24 hours a day and answer in no more than an hour, even though it seldom takes that much to receive help. With the Hepsia Control Panel, you will have everything in one place and you can forget about logging in and out of 2 or more platforms to fix a simple problem.