A live chat is a real-time way of communication between a web hosting company's support crew and its customers. It is an efficient way to receive some information about the website hosting services or get some issue resolved because you are speaking with a live agent. The benefits of using a live chat service rather than calling or opening a trouble ticket are the low chance of mistakes any time you exchange info like usernames or domain names, the more rapid response time as the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you can do another thing while the representative investigates the issue in question. Also, you'll be able to join a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone charges that you'll need to pay when you are calling to another country.
Live Chat Support in Cloud Website Hosting
In addition to the telephone and ticket support, our company provides live chat support too. You are able to get in touch with us every single day, including weekends and holidays, and we can give you more details about the Linux cloud website hosting that we offer if you are not a customer yet, or about general and billing questions when you already have a user profile. Although for strictly tech issues you have to open a ticket to the tech support team, because such issues require additional time to be dealt with, you may still get in touch with us on our live chat for some tech details. To give you an example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot various issues, saving you a long time. Even when our phone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we provide with our semi-dedicated servers, you are able to find the the right answers for any questions you have or get numerous problems resolved quickly. Our service is online every single day, thus you're able to speak to a representative even on holidays and weekends. In the event that you're not sure which plan would be better for your websites or if our hi-tech cloud hosting platform covers some system requirements, you can come on our live chat before buying anything. In case you are an active customer, you will be able to find more information about account settings, billing issues as well as various common tech issues you may have, for example when you are unable to set up an e-mail account in a client on your computer system. The live chat can save you a lot of time no matter where you are or when you get in touch with us.