If you ever have any inquiries about the web hosting service in general or you face a problem with your websites, you will have to contact the hosting provider’s client support team. It may not matter how promptly they’ll reply when you've got a general query, but an issue such as a misapplied software application update, for instance, may lead to your site becoming damaged or unavailable on the Internet. And the longer you wait for the support team to lend you a hand, the longer the website will be down. If you offer goods or services online, any downtime will affect your website unfavorably and you may lose existing or potential customers. A lot of hosting providers, mainly resellers, handle emails and trouble tickets within twenty four hours, but in the Internet era that’s much too long, as customers will hardly ever come back to a website that isn’t functioning correctly for an extended period of time.
One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed max response time for any technical support ticket that you open or any email that you send is only one hour, even in case you contact us on weekends and official holidays. Regardless of the nature of your issue or inquiry, we’ll lend a hand momentarily and will provide you with the required information to rectify any problem with your sites. The real response time usually does not exceed 15-20 minutes, which means that you can forget about waiting around for hours on end to get a problem solved or even worse – waiting one whole day only to receive an answer that more information is needed while nothing’s solved. We will offer you assistance in an instant purely because we know how priceless time can be in the dynamic Internet realm. The sixty-minute reply time guarantee applies to any technical or billing enquiry that you may have in regards to our Linux cloud website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take full advantage of our ultra-fast support services. You will obtain a response to any ticket submitted from the web hosting Control Panel or email sent to our customer and tech support staff in less than an hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes significantly less time to explore and resolve a problem. We will supply you with more info in case the solution involves something that has to be done on your end. In case you contact us during official holidays or weekends, the response time will be precisely the same and because of the fact that our support staff will be at your service 24/7/365, you’ll receive instant help for virtually any billing, technical or general issue no matter what time it is.