You'll find a lot of cloud website hosting providers available, still most of them are resellers who have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll have via this channel of communication may vary depending on the service provider - several of them provide you with expert telephone support, various others offer general and customer support only because some matters are more time-consuming and it's far easier to be resolved with a trouble ticket, especially when the issue has to be escalated. However, it's good to find that you can get in touch with your website hosting supplier since there are various small-scale matters that can be taken care of effectively and in a timely manner with a call, not mentioning that you will be able to get additional info about the services even before you become a client.
Phone Support in Cloud Website Hosting
Since we have live telephone support 14 hours a day, you have the option to get in touch with us and consult with our customer support representatives to learn more about the Linux cloud website hosting that we offer and make sure that our servers meet the system requirements for your websites prior to you buying anything. For your convenience, we have phone numbers on as many as 3 different continents and you can call the one closer to you - in the U.S.A., Great Britain or Australia. In case you are already an existing customer, you will be able to call about general and billing matters, and about some tech issues. In case the situation is strictly technical or it can take more time to investigate, you will have to employ our ticketing system, which will allow both you and our tech support team to keep track of the information provided by either side.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we provide feature real-time phone support for 14 hours daily. If you are unsure which package is suitable for your sites, you'd like to find out more about a package's specs or you need any other type of information about our solutions, you'll be able to call any of the local phone numbers that we have in the United States of America, the UK and Australia and our customer support agents will help you. If you currently have an account, you can get in touch with us about sales and general matters, although we're often able to assist with numerous tech issues as well. For strictly technical problems you should employ our built-in ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option if the problem can take additional time to be solved or it needs to be escalated to our system administrators.