A One–Hour Response Time Guarantee
All your support requests will be replied to in no more than one hour after the support ticket or email was submitted. If your case calls for additional assistance from an admin, we will direct the ticket or the email to the person in charge, without delay and we will leave a note to notify you that more time will be needed for reaching the best solution. And if you make use of the Managed Services package, any of the services included there will be completed whenever you wish.
A Premium Customer Care Service
Our customer support staff will be available to you 24–7–365 if you require assistance with the Web Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. And if you require help tackling all the standard administration tasks on your dedicated server, you can examine our Managed Services package, which includes backup hard disk drive space, weekly Operating System updates, software installation and problem troubleshooting services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
We have equipped the Web Control Panel with a fully detailed knowledgebase, which includes extensive explanations of all its features and functions. Plus, we have shot detailed video tutorials that will further demonstrate to you how to carry out a given action or solve a commonly encountered problem. All the how–to articles and the tutorial video clips are easily reachable from each section of the Web Control Panel via the Help and Videos buttons in the upper right corner.