1 hour ticket response
We are committed to delivering a quick and adequate solution to every technical support ticket sent by a client. Our capable customer support staff members will examine your problem and will think of the most efficient option. We offer a 1–hour response time guarantee for all support tickets. In reality, our average client support ticket response time has proved to be twenty minutes.
A Premium–Quality Support Service
Our help desk support staff representatives possess significant experience in the Linux cloud website hosting field and are competent enough to come up with a quick solution to your problem. If, however, the case at hand is not within the competence of a technician, the tech support ticket will be sent to a programmer or sysadmin for additional investigation.
An Easy–to–Navigate Help Section
To help you get a quick suggestion on how to use a specific service, we have integrated a very intuitive Help section in the Web Control Panel. You can browse through a wide collection of web hosting account administration articles and website administration articles, have a gaze at our F.A.Q. database or watch our how–to video tutorials.