Support Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Response Guarantee

  • Each ticket you send to the customer support team will be answered in up to 60 mins. The popular inquiries shall be addressed as quickly as possible. Yet, if the assistance request you have submitted calls for the aid of a competent technician, we will forward the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Expert Client Help Service

  • We deliver round the clock customer assistance by using a turbo–fast ticketing solution included in your Control Panel. You can email us anytime about any of the software packages that come pre–configured on the virtual server, such as the selected Linux OS version, the server admin panel and our in–house designed Web Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • Each section of the Web Control Panel that is provided totally free with your VPS gives a built–in articles base. You will find a bunch of illustrative how–to articles and a number of step by step video lessons that show all the regular website supervision tasks. You can start using them by simply clicking the Help or Video buttons in the right side of each Control Panel section.